Order Delivery
Shipping Policy
Effective Date: July 28, 2026
This policy applies to physical products purchased directly through RoxxPort.com. RoxxPort currently ships to deliverable street addresses in the United States. P.O. boxes are not accepted by checkout.
Shipping cost
Free Standard Shipping is available for physical products offered through RoxxPort checkout. When an item is eligible for RoxxStar Premium, that option is also free unless checkout expressly shows a different charge before payment. RoxxPort does not add an undisclosed shipping fee after an order is placed.
Delivery options and estimates
- Free Standard Shipping: estimated delivery in 7–10 business days after the order is accepted.
- RoxxStar Premium: an estimated two-business-day delivery window after the order is accepted, only when the option is shown and confirmed in checkout before payment.
Delivery windows are estimates, not guarantees, unless checkout expressly identifies a guaranteed service. Business days exclude Saturdays, Sundays, and U.S. federal holidays. The delivery option and window shown in checkout before payment control if they differ from general information elsewhere on the site. Carrier, inventory, weather, and destination conditions may affect timing.
What RoxxStar Premium means
RoxxStar Premium is RoxxPort’s branded delivery designation. RoxxPort aggregates fulfillment capacity from multiple suppliers, warehouses, carriers, and other fulfillment sources. An item may display the RoxxStar Premium label when RoxxPort has a source that can support the program’s estimated two-business-day delivery window. The label does not represent or transfer a third-party retailer’s membership. Display of the label is not itself a delivery guarantee.
Processing, tracking, and split shipments
Payment authorization, inventory confirmation, address review, and fraud screening may occur before shipment. RoxxPort sends an order confirmation after checkout and provides tracking when the carrier makes it available. An order containing multiple items may arrive in separate packages without an additional shipping charge.
Addresses and delivery limitations
Customers must provide a complete, accurate, deliverable street address. Email customercare@roxxport.com immediately to request an address correction. An address cannot always be changed after fulfillment begins.
Delays, missing packages, and damage
Carrier conditions, severe weather, high-volume periods, supplier interruptions, and address problems can affect delivery. If tracking stops updating, a package is marked delivered but cannot be located, or an item arrives damaged, contact RoxxPort customer care with the order number. RoxxPort will investigate and provide an appropriate resolution when the issue is verified.
Questions
Email customercare@roxxport.com or use the Contact Us page.