Returns and Refunds

Return & Refund Policy

Effective Date: July 28, 2026

This policy applies to eligible physical products purchased directly through RoxxPort.com. A product-specific exception, when applicable, is disclosed before payment.

14-day return window

A return request must be submitted within 14 calendar days after confirmed delivery. The delivery date in the carrier or RoxxPort order record starts the return window.

How to start a return

1. Email customercare@roxxport.com or use the Contact Us page.
2. Provide the order number, item, return reason, and photos when the item is damaged, defective, or incorrect.
3. Wait for written return authorization and the return label or instructions. Products may have different approved return destinations.
4. Send the item by the deadline in the authorization and keep the carrier receipt until the refund is complete.

Eligible return condition

For a standard change-of-mind return, the item must be unopened, unused, unaltered, in its original packaging, and returned with all parts, accessories, manuals, and materials received. An opened or used item remains eligible when it arrived damaged, defective, non-working, incorrect, or materially different from the listing and the issue is verified.

Return shipping and restocking fees

RoxxPort provides free return shipping for an approved return when the customer uses the label or return method RoxxPort provides. RoxxPort does not charge a restocking fee for an approved return that complies with this policy. Do not buy return postage or ship an item without authorization unless customer care instructs you to do so.

Items that cannot be returned

Unless an item arrived damaged, defective, non-working, incorrect, or materially different from its listing, the following are not returnable: gift cards or redeemed gift balance; personalized, customized, engraved, made-to-order, or specially modified goods; perishable goods; hazardous materials; opened health or hygiene-sensitive products; intimate apparel; and items damaged through misuse, alteration, improper installation, or customer handling.

Damaged, defective, incorrect, or missing items

Contact customer care within the return window. RoxxPort may request photos, video, packaging information, serial numbers, or carrier documentation needed to verify the issue. After verification, RoxxPort will provide an appropriate replacement, refund, or other resolution without charging return shipping.

Inspection

RoxxPort may inspect a returned item to confirm that the correct item was returned, it matches the approved request, and all required parts and accessories are included. Returning a different item, an empty package, or an item in a materially different condition may delay or prevent a refund.

Refund amount and method

An approved refund includes the amount paid for the returned item and any item-specific shipping charge paid to RoxxPort. Refunds are issued to the original payment method. Gift balance used on the order is returned to the customer’s RoxxPort gift balance.

Refund timing

RoxxPort normally processes an approved refund within 7–10 business days after the returned item is received and verified. A bank, card issuer, or payment processor may require additional time to post the credit.

Replacements

When stock is available, customer care may offer a replacement for a damaged, defective, non-working, or incorrect item. If a replacement is unavailable or a refund is approved, RoxxPort will issue the refund under this policy.

Contact

Email customercare@roxxport.com or use the Contact Us page.