Order Changes

Cancellation Policy

Effective Date: July 28, 2026

Customers may request cancellation before an order enters fulfillment.

How to request cancellation

Email customercare@roxxport.com or use the Contact Us page. Include the order number, account email, and the item or order to be cancelled.

When an order can be cancelled

RoxxPort will cancel an order when the request is received before the order has been committed to a supplier, prepared, packaged, or shipped. RoxxPort does not charge a cancellation fee.

When cancellation is no longer possible

Fulfillment can begin quickly, so a cancellation request is not guaranteed. If the order has already entered fulfillment or shipped, the customer may use the Return & Refund Policy after delivery. Refusing delivery is not the recommended cancellation method because it can delay resolution.

Cancellations by RoxxPort

RoxxPort may cancel an order if an item is unavailable, a material price or product-data error is confirmed before acceptance, payment cannot be authorized, the address is undeliverable, or the transaction violates law or a published store policy. RoxxPort will notify the customer and release any authorization or refund any collected amount to the original payment method for the cancelled item.