RoxxPort Privacy Policy

Effective Date: July 28, 2026

Website: RoxxPort.com

Business Name: Andre Roxx Enterprises, LLC

Mailing Address: 7410 Westwind Drive, Port Richey, Florida 34668

Contact Email: info@roxxport.com

This Privacy Policy explains how RoxxPort collects, uses, stores, shares, protects, and otherwise processes personal information when you visit RoxxPort.com, create an account, browse or add products to a cart before signing in, place an order, purchase a physical product, use a RoxxPort gift card or gift balance, contact customer care, use chat features, submit reviews, search or browse products, interact with advertisements, or otherwise use our website.

By using RoxxPort.com, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, do not use RoxxPort.com.

1. Who We Are

RoxxPort is operated by Andre Roxx Enterprises, LLC.

For privacy questions, data requests, account questions, or customer support, contact us at:

Andre Roxx Enterprises, LLC 7410 Westwind Drive Port Richey, Florida 34668 Email: info@roxxport.com

RoxxPort currently provides customer support through email, website-based customer care tools, and chat features.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through RoxxPort.com and related RoxxPort online features, including:

• Account creation and login;
• Browsing and cart activity before sign-in;
• Product browsing and search;
• Product recommendations;
• Cart and wishlist activity;
• Purchases and payment processing;
• Shipping and delivery;
• Returns, refunds, replacements, and customer care;

• Gift cards, gift balance, store balance, and account credit;
• Product reviews and user-submitted content;
• Chat, email, and customer support communications;
• Fraud prevention, security review, and account protection;
• Marketing, advertising, analytics, and website improvement.

This Privacy Policy does not apply to websites, services, payment processors, shipping carriers, manufacturers, social media platforms, advertising platforms, or other third parties that have their own privacy policies.

3. Information We Collect

RoxxPort collects information that you provide directly, information collected automatically when you use the website, and information received from service providers or other third parties.

3.1 Information You Provide Directly

We may collect information you provide when you create an account, place an order, browse or add products to a cart before signing in, contact customer care, use chat features, submit forms, request a return, write a review, or otherwise interact with RoxxPort.

This may include:

• Name;
• Email address;
• Shipping address;
• Billing address;
• Phone number;
• Account username, password, and login information;
• Order information;
• Return and refund information;
• Gift card or gift balance activity;
• Customer service messages;
• Chat messages;
• Product reviews, ratings, comments, photos, and feedback;
• Product questions;
• Wishlist and cart information;
• Identity, age, eligibility, or verification information where required;
• Any other information you choose to provide.

3.2 Purchase, Order, and Transaction Information

We collect information related to your purchases and account activity, including:

• Products viewed;
• Products purchased;
• Products added to cart;

• Products added to wishlist;
• Product quantities;
• Order numbers;
• Order dates;
• Shipping status;
• Delivery status;
• Tracking information;
• Return requests;
• Refund history;
• Replacement history;
• Customer care history;
• Gift card and gift balance activity;
• Discounts, coupons, and promotional activity;
• Dispute, chargeback, and fraud-review information.

3.3 Payment Information

RoxxPort accepts credit cards, debit cards, and RoxxPort gift balance where available.

Card payments are processed by third-party payment processors, including Square or any replacement payment processor we may use. RoxxPort does not intend to store full credit card or debit card numbers on its own servers.

Depending on the payment method and payment processor, RoxxPort may receive limited payment-related information, such as:

• Payment status;
• Transaction ID;
• Authorization status;
• Payment method type;
• Card brand;
• Last four digits of the card;
• Billing ZIP code or billing address verification status;
• Fraud review status;
• Refund status;
• Chargeback or dispute status;
• Payment token or processor reference number.

RoxxPort does not knowingly store card verification codes, full magnetic stripe data, PINs, or full card numbers on its own systems. If you accidentally send full payment card details through email, chat, or a customer care message, we may delete, redact, or restrict that information and instruct you to use our secure checkout process.

3.4 Website Activity and Usage Information

We collect information about how you use RoxxPort.com, including:

• Search history;

• Product views;
• Pages visited;
• Clicks;
• Filters used;
• Categories browsed;
• Recommendations shown;
• Items added to cart;
• Items removed from cart;
• Wishlist activity;
• Checkout steps;
• Referral pages;
• Time spent on pages;
• Errors or technical issues;
• Login activity;
• Account activity;
• Device and browser information.

RoxxPort may use this information to improve search results, personalize recommendations, improve product listings, improve website speed, detect fraud, fix errors, and understand customer behavior.

3.5 Device, Technical, and Log Information

When you use RoxxPort.com, we may automatically collect technical information, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Screen size;
• Language settings;
• Approximate location based on IP address;
• Referring URLs;
• Session identifiers;
• Cookie identifiers;
• Date and time of visits;
• Pages viewed;
• Crash logs;
• Server logs;
• Security logs;
• Fraud-prevention signals.

3.6 Cookies, Pixels, and Similar Technologies

RoxxPort may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, keep customers logged in, remember cart items, improve website performance, analyze traffic, personalize content, measure advertising, prevent fraud, and improve customer experience.

These technologies may be used for:

• Essential website functions;
• Shopping cart and checkout operation;
• Login and authentication;
• Security and fraud prevention;
• Analytics and performance measurement;
• Product recommendations;
• Advertising measurement;
• Retargeting or interest-based advertising;
• Remembering preferences.

You may be able to limit cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

3.7 Information From Third Parties

We may receive information from third parties, including:

• Payment processors;
• Shipping carriers;
• Fulfillment partners;
• Product suppliers;
• Fraud-prevention providers;
• Identity or age-verification providers;
• Analytics providers;
• Advertising platforms;
• Customer support tools;
• Email service providers;
• Website hosting providers;
• Security providers;
• Banks, card networks, or payment dispute systems;
• Public databases or lawful sources.

This information may be used to process orders, verify payments, ship products, prevent fraud, improve recommendations, respond to customer issues, comply with law, or protect RoxxPort and its customers.

4. How We Use Information

RoxxPort may use personal information for the following purposes:

4.1 To Operate the Website

We use information to:

• Create and manage accounts;
• Support browsing and cart activity before sign-in;

• Maintain login sessions;
• Display product listings;
• Operate carts and wishlists;
• Process checkout;
• Provide order history;
• Provide tracking information;
• Maintain customer support features;
• Improve website speed, search, and performance;
• Detect technical errors;
• Keep the website secure.

4.2 To Process Orders and Payments

We use information to:

• Process purchases;
• Verify payment authorization;
• Calculate taxes and shipping;
• Apply discounts and gift balance;
• Confirm orders;
• Prevent payment fraud;
• Fulfill orders;
• Send order confirmations;
• Process refunds;
• Handle chargebacks and payment disputes.

4.3 To Ship and Deliver Products

We use information to:

• Prepare shipments;
• Provide shipping labels;
• Share delivery details with carriers and fulfillment partners;
• Provide tracking updates;
• Resolve delivery problems;
• Investigate missing, delayed, refused, or damaged shipments.

4.4 To Provide Returns, Refunds, and Customer Care

We use information to:

• Review return requests;
• Verify item eligibility;
• Provide return instructions;
• Process replacements;
• Process refunds;
• Investigate damaged, defective, incorrect, or missing items;
• Respond to customer care messages;

• Maintain customer service history;
• Escalate unresolved issues.

4.5 To Personalize and Improve RoxxPort

We use information to:

• Improve product recommendations;
• Improve search results;
• Remember products you viewed;
• Show items related to your interests;
• Improve product categories and filters;
• Improve website design;
• Measure website performance;
• Understand shopping behavior;
• Improve customer experience.

4.6 To Communicate With You

We may use your information to send:

• Account messages;
• Order confirmations;
• Shipping updates;
• Delivery updates;
• Return instructions;
• Refund notices;
• Replacement updates;
• Security alerts;
• Customer care replies;
• Policy updates;
• Promotional messages where permitted;
• Product recommendations where permitted.

You may opt out of promotional emails, but you may still receive transactional or account-related communications.

4.7 To Prevent Fraud and Protect Security

We use information to:

• Detect fraud;
• Prevent unauthorized account access;
• Verify identity or eligibility where needed;
• Detect suspicious payment activity;
• Prevent chargeback abuse;
• Prevent fake returns;
• Prevent gift balance abuse;

• Investigate policy violations;
• Protect customers;
• Protect RoxxPort’s website, systems, and business.

4.8 To Comply With Legal, Tax, Accounting, and Processor Requirements

We use information to:

• Maintain business records;
• Comply with tax obligations;
• Respond to legal requests;
• Enforce our Terms and Conditions;
• Comply with payment processor rules;
• Comply with card-network requirements;
• Comply with shipping, product, and age-restriction laws;
• Resolve disputes;
• Defend legal claims;
• Cooperate with law enforcement where legally required or appropriate.

5. Legal Bases for Processing Where Applicable

Where privacy laws require a legal basis for processing, RoxxPort may process personal information based on:

• Performance of a contract, such as processing orders, payments, shipping, returns, refunds, and account services;
• Legitimate business interests, such as fraud prevention, website improvement, analytics, security, customer support, and business operations;
• Consent, such as certain marketing communications, cookies, or optional features where legally required;
• Legal obligations, such as tax, accounting, compliance, court orders, payment disputes, and regulatory requirements;
• Protection of rights and safety, such as preventing fraud, abuse, security threats, or unlawful activity.

6. How We Share Information

RoxxPort may share personal information with third parties when needed to operate the business, complete orders, protect customers, comply with law, or provide website features.

6.1 Payment Processors, Banks, and Card Networks

We share payment and transaction information with payment processors, banks, card issuers, card networks, fraud-prevention providers, and payment-dispute systems to process payments, issue refunds, prevent fraud, and handle chargebacks.

Payment processors may collect and process personal information under their own privacy policies and security requirements.

6.2 Shipping Carriers, Fulfillment Partners, and Suppliers

We share shipping and order information with carriers, fulfillment providers, warehouses, product suppliers, and logistics partners to fulfill orders, ship products, provide tracking, and resolve delivery issues.

This may include your name, shipping address, phone number, email address, order contents, tracking number, and delivery instructions.

6.3 Customer Support and Communication Providers

We may share information with customer support tools, chat providers, email providers, ticketing systems, and communication platforms to respond to customer questions, process returns, send order updates, and provide support.

6.4 Website, Hosting, Database, and Security Providers

We may share information with service providers that help us host the website, maintain databases, secure systems, monitor performance, back up data, detect fraud, prevent attacks, and troubleshoot technical problems.

6.5 Analytics and Advertising Partners

We may share website activity, cookie identifiers, device information, conversion data, and similar information with analytics and advertising partners, including Google, to measure website performance, improve advertising, understand customer behavior, and show relevant ads.

These partners may use cookies, pixels, tags, or similar technologies according to their own policies.

6.6 Fraud Prevention, Identity Verification, and Risk Review Providers

We may share information with fraud-prevention, risk-analysis, identity-verification, age-verification, and security providers to detect suspicious activity, verify eligibility, prevent payment fraud, protect accounts, and reduce abuse.

6.7 Legal, Compliance, and Safety Disclosures

We may disclose information when we believe it is necessary to:

• Comply with law;
• Respond to court orders, subpoenas, warrants, or legal requests;
• Cooperate with law enforcement;
• Enforce our Terms and Conditions;
• Protect RoxxPort’s rights, property, customers, employees, or systems;
• Investigate fraud, abuse, security incidents, or illegal activity;
• Handle payment disputes, chargebacks, claims, or investigations.

6.8 Business Transfers

If RoxxPort is involved in a merger, acquisition, sale, restructuring, financing, bankruptcy, transfer of assets, or change of control, customer information may be transferred as part of that transaction, subject to applicable law.

6.9 With Your Consent

We may share information with other parties when you direct us to do so or give us permission.

7. Sale or Sharing of Personal Information

RoxxPort does not sell personal information for money.

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Under those laws, sharing cookie identifiers, device information, browsing activity, or advertising data with analytics or advertising partners may be considered a “sale,” “sharing,” or use for targeted advertising.

You may request to opt out of sale, sharing, or targeted advertising by contacting info@roxxport.com or through any privacy controls we make available on RoxxPort.com.

RoxxPort will not knowingly sell or share personal information of anyone under 18.

8. Cookies and Advertising Choices

You can usually control cookies through your browser settings. You may also be able to limit interest-based advertising through device settings, browser settings, industry opt-out tools, or platform-specific privacy controls.

If you block cookies, some RoxxPort features may not function properly, including login, cart, checkout, recommendations, and account features.

Where legally required, RoxxPort may provide cookie notices, cookie choices, or opt-out tools.

9. Global Privacy Control and Do Not Track

Some browsers or extensions may send privacy signals, such as Global Privacy Control.

Where required by law and technically feasible, RoxxPort will treat recognized opt-out preference signals as requests to opt out of sale, sharing, or targeted advertising for that browser or device.

RoxxPort may not respond to older “Do Not Track” signals if no uniform legal or technical standard applies.

10. Data Retention

RoxxPort retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including account management, order history, customer support, fraud prevention, payment disputes, legal compliance, tax records, accounting records, security, website improvement, and business operations.

Because RoxxPort maintains customer accounts, order history, purchase history, search history, customer support history, fraud-prevention records, and transaction records, some information may be retained for an extended period, including indefinitely, unless deletion is requested and deletion is legally and operationally permitted.

We may retain certain information even after an account is closed or a deletion request is submitted when needed to:

• Complete pending orders;
• Process returns or refunds;
• Maintain tax or accounting records;
• Resolve disputes;
• Prevent fraud;
• Enforce our Terms and Conditions;
• Comply with legal obligations;
• Maintain security logs;
• Defend legal claims;
• Comply with payment processor, bank, or card-network requirements.

When information is no longer needed, RoxxPort may delete, anonymize, aggregate, or archive it.

11. How We Protect Information

RoxxPort uses reasonable administrative, technical, and physical safeguards designed to protect personal information.

These safeguards may include:

• Secure checkout tools;
• Payment processing through third-party processors;
• HTTPS encryption where appropriate;
• Access controls;
• Password protection;
• Security monitoring;
• Fraud detection;
• Limited employee or contractor access;
• Data backups;
• System logging;
• Vendor security controls.

No website, payment method, database, or internet transmission is completely secure. RoxxPort cannot guarantee absolute security of personal information.

Customers are responsible for keeping account passwords confidential, using secure devices, and notifying RoxxPort if they believe their account has been compromised.

12. Payment Security

RoxxPort uses third-party payment processors to process credit card and debit card transactions.

RoxxPort does not knowingly store full credit card numbers, card verification codes, PINs, or sensitive authentication data on its own servers.

Payment processors may collect, use, store, and protect payment information according to their own privacy policies, payment terms, security standards, and legal requirements.

RoxxPort may receive limited payment information such as payment status, transaction ID, card brand, last four digits, authorization status, fraud status, billing verification status, refund status, or dispute status.

If you believe your payment information has been used without authorization, contact your bank or card issuer immediately and contact RoxxPort at info@roxxport.com.

13. Customer Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request a copy of your information;
• Request restriction of certain processing;
• Object to certain processing;
• Opt out of sale, sharing, targeted advertising, or certain profiling;
• Withdraw consent where processing is based on consent;
• Opt out of promotional communications;
• Appeal a denied privacy request where applicable.

To make a privacy request, contact RoxxPort through customer service, the website chat feature, or by email at:

info@roxxport.com

We may need to verify your identity before fulfilling a request. Verification may require confirming account details, email access, order details, or other information.

We will respond to privacy requests within the time required by applicable law.

14. Deletion Requests

You may request deletion of your personal information by contacting RoxxPort customer service, using the chat feature, or emailing info@roxxport.com.

RoxxPort may not be able to delete all information if retention is necessary for:

• Completing an order;
• Processing a refund or return;
• Maintaining tax, accounting, or business records;
• Preventing fraud;
• Investigating abuse;
• Complying with law;
• Responding to disputes or chargebacks;
• Enforcing our Terms and Conditions;
• Protecting security;
• Defending legal claims.

If full deletion is not possible, we may restrict, anonymize, or retain only the information necessary for permitted purposes.

15. Correcting Information

You may correct certain account information through your RoxxPort account where available.

You may also request correction by contacting customer service, using the chat feature, or emailing info@roxxport.com.

You are responsible for keeping your account, shipping, billing, and contact information accurate and current.

16. Marketing Communications

RoxxPort may send promotional emails, offers, product recommendations, and marketing communications where permitted by law.

You may opt out of promotional emails by following the unsubscribe instructions in the email or by contacting info@roxxport.com.

Even if you opt out of promotional communications, RoxxPort may still send transactional messages, including order confirmations, shipping updates, delivery notices, return instructions, refund notices, security alerts, account notices, and policy updates.

17. Product Reviews and Public Content

If you submit a product review, rating, comment, photo, question, or other public content, that content may be displayed publicly on RoxxPort.com or used in marketing, advertising, social media, product listings, or customer communications.

Public content may include your display name, review text, rating, images, product purchased, and other information you choose to provide.

Do not submit private, sensitive, confidential, or third-party personal information in reviews or public content.

18. Chat and Customer Care

RoxxPort may collect and store customer care communications, including email messages, chat messages, return conversations, refund requests, dispute communications, screenshots, attachments, and related support history.

We use this information to provide customer service, investigate issues, improve support, train systems or staff, prevent fraud, resolve disputes, and maintain business records.

If RoxxPort uses automated chat tools or AI-assisted customer care tools, those tools may process the information you provide in order to respond to your request or route your issue.

19. Age-Restricted Products and Eligibility Verification

RoxxPort requires customers to be at least 18 years old to create an account, place an order, or make a purchase.

Some products may be subject to additional age restrictions, legal restrictions, shipping restrictions, or eligibility requirements.

RoxxPort may collect or process information necessary to verify age, identity, eligibility, shipping compliance, payment compliance, or legal compliance where required.

If we determine that a customer is underage or not eligible to purchase a product, RoxxPort may deny account creation, cancel an order, restrict access, refuse shipment, or take other appropriate action.

20. Children’s Privacy

RoxxPort.com is not intended for children under 18.

RoxxPort does not knowingly collect personal information from anyone under 18. If we learn that we collected personal information from a person under 18, we may delete the information, close the account, cancel orders, or take other appropriate action.

Parents or guardians who believe a minor has provided information to RoxxPort may contact us at info@roxxport.com.

21. Sensitive Personal Information

RoxxPort does not seek to collect sensitive personal information unless necessary for legal, security, payment, fraud-prevention, age-verification, or customer-support purposes.

Sensitive personal information may include information such as government identification, precise location, account credentials, payment-related information, or information protected by specific privacy laws.

Do not send sensitive personal information to RoxxPort unless we specifically request it for a legitimate purpose through a secure or approved method.

22. International Users

RoxxPort is operated from the United States.

If you access RoxxPort.com from outside the United States, your information may be collected, processed, stored, or transferred in the United States or other countries where RoxxPort or its service providers operate.

Privacy laws in those countries may differ from the laws where you live.

By using RoxxPort.com or providing information, you understand that your information may be transferred to and processed in the United States and other locations.

23. European, UK, and Similar Privacy Rights

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another region with similar privacy laws, you may have additional rights, including the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion;
• Restrict processing;
• Object to processing;
• Request data portability;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with a supervisory authority.

RoxxPort may process your information based on contract performance, legitimate interests, consent, legal obligations, or protection of rights and safety.

To exercise rights, contact info@roxxport.com.

24. United States State Privacy Rights

Depending on your state of residence, you may have rights under state privacy laws, including rights to:

• Know what categories of personal information we collect;
• Know the purposes for collection and use;
• Know the categories of third parties with whom information is shared;
• Access personal information;
• Correct inaccurate information;
• Delete personal information;
• Obtain a portable copy of personal information;
• Opt out of sale, sharing, targeted advertising, or certain profiling;
• Limit certain uses of sensitive personal information where applicable;
• Appeal a denied privacy request.

To exercise these rights, contact info@roxxport.com or use any privacy request tool we make available.

RoxxPort will not discriminate against you for exercising privacy rights. However, some website features, account functions, order history, recommendations, or services may not work if certain information is deleted or restricted.

25. California Privacy Notice

This section applies to California residents where required by the California Consumer Privacy Act and related laws.

Categories of Personal Information We May Collect

RoxxPort may collect the following categories of personal information:

• Identifiers, such as name, email address, mailing address, billing address, phone number, IP address, account login, and online identifiers;
• Customer records, such as payment-related records, billing information, shipping information, order information, and customer care records;
• Commercial information, such as products viewed, products purchased, order history, return history, refund history, gift balance activity, and shopping preferences;
• Internet or electronic network activity, such as browsing history on RoxxPort.com, search history, click activity, device information, cookies, and interaction with advertisements;
• Geolocation information, such as approximate location based on IP address;
• Audio, electronic, or visual information, such as customer support messages, chat content, uploaded images, or review photos;
• Inferences, such as product interests, shopping preferences, recommendations, and customer segments;
• Sensitive personal information, if needed for account security, payment security, fraud prevention, age verification, or legal compliance.

Purposes for Collection

We collect and use this information for the purposes described in this Privacy Policy, including order processing, payment processing, shipping, returns, refunds, customer care, personalization, website improvement, analytics, advertising, fraud prevention, security, legal compliance, and dispute resolution.

Disclosure of Personal Information

We may disclose personal information to service providers, payment processors, shipping carriers, suppliers, fulfillment partners, analytics providers, advertising partners, customer support tools, fraud-prevention providers, legal authorities, and business transfer recipients as described in this Privacy Policy.

Sale or Sharing

RoxxPort does not sell personal information for money. Some advertising or analytics activity may be considered “sharing” or “sale” under California law. California residents may opt out by contacting info@roxxport.com.

Sensitive Personal Information

RoxxPort does not use sensitive personal information to infer characteristics about you unless permitted by law or with consent where required.

26. Authorized Agents

Where allowed by law, you may authorize another person to submit a privacy request on your behalf.

RoxxPort may require proof that the person is authorized to act for you and may require you to verify your identity directly with us.

27. Data Accuracy

RoxxPort relies on customers to provide accurate information.

You are responsible for ensuring that your name, email address, shipping address, billing address, phone number, payment information, and account details are accurate and current.

RoxxPort is not responsible for delivery problems, account issues, refund delays, or communication failures caused by inaccurate or outdated information provided by the customer.

28. Third-Party Websites and Services

RoxxPort.com may link to third-party websites, manufacturers, payment processors, carriers, advertising platforms, social media platforms, or other services.

RoxxPort is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

You should review the privacy policies of third parties before using their services or providing information to them.

29. Data Breach and Security Incident Response

If RoxxPort becomes aware of a data breach or security incident involving personal information, we will investigate and take appropriate action.

Where legally required, RoxxPort will provide notice to affected individuals, regulators, payment processors, banks, card networks, or other parties.

Not every security event requires notice under applicable law.

30. Changes to This Privacy Policy

RoxxPort may update this Privacy Policy at any time.

The updated Privacy Policy will be posted on RoxxPort.com with a new effective date. Continued use of RoxxPort.com after the updated policy is posted means you accept the updated policy.

For material changes, RoxxPort may provide additional notice where required by law.

31. Contact Us

For privacy questions, data requests, account questions, customer care, or privacy-related concerns, contact RoxxPort at:

Andre Roxx Enterprises, LLC 7410 Westwind Drive Port Richey, Florida 34668 Email: info@roxxport.com

You may also contact RoxxPort customer service through the website chat feature or customer care tools available on RoxxPort.com.